Customer Service Representative

Position Overview
We are seeking a friendly, organized, and dependable Customer Service Representative to be the first point of contact for our customers. The ideal candidate is an excellent communicator who can confidently handle customer inquiries, schedule service appointments, coordinate with field technicians, and keep things running smoothly behind the scenes.

Responsibilities

  • Answer incoming phone calls, emails, and customer inquiries professionally and promptly

  • Schedule and coordinate service appointments and technician routes

  • Communicate with customers regarding appointments, service needs, and follow-ups

  • Enter and maintain accurate customer and service information

  • Prepare estimates, invoices, and other customer documentation as needed

  • Coordinate closely with field technicians and office staff

  • Address customer concerns and work toward positive resolutions

  • Maintain organized records and support general office operations

  • Provide a welcoming, professional experience for every customer

Qualifications

  • Previous customer service, office, or administrative experience preferred

  • Excellent verbal and written communication skills

  • Strong organizational and time-management skills

  • Comfortable working with phones, email, scheduling software, and computers

  • Ability to multitask and prioritize in a fast-paced environment

  • Strong attention to detail

  • Professional, friendly, and dependable

  • Ability to work independently and as part of a team

What We Offer

  • Competitive pay

  • Opportunities for growth and advancement

  • A supportive team environment

  • Stable, year-round work with an established company

If you’re an experienced technician who takes pride in quality work and helping customers, we’d like to hear from you.